Privacy Policy

1. Introduction

Welcome to Odyssey Growth LLC ("we," "our," or "us"). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.odysseygrowthai.com or use our AI-powered marketing, analytics, and automation services.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information you voluntarily provide, including:

• Contact Information: Name, email address, phone number, company name
• Account Information: Username, password, authentication identifiers, preferences
• Payment Information: Billing details and transaction history (processed securely by Stripe; we do not store full card details)
• Business & Marketing Data: Campaign data, leads, audiences, performance metrics, goals
• Communications: Messages, emails, support requests, onboarding information

2.2 Conversational & AI Interaction Data

When you interact with our AI-powered systems, we may collect:

• Chatbot conversations and transcripts
• Voice interactions, including call metadata and transcripts (where enabled)
• Timestamps, intent signals, and engagement data

This data is used to deliver services, improve AI accuracy, generate insights, and support lead qualification and automation.

2.3 Information Collected Automatically

When you access our website or platform, we automatically collect:

• Usage Data: IP address, browser type, device info, operating system, pages visited
• Analytics Data: Interaction data via tools such as Google Analytics
• Cookies & Tracking Technologies: As described in Section 9

2.4 Information from Third Parties

We may receive information from third-party services you connect, including:

• OAuth Integrations: Via Nango (e.g., advertising platforms, analytics tools)
• Scheduling Tools: Such as Calendly
• Advertising Platforms: Meta Ads, Google Ads (campaign-level and performance data)
• Email & Communication Tools: Used for lead engagement and automation

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Operate, maintain, and improve our platform and AI services
• Account Management: Authentication, onboarding, support, and administration
• Payment Processing: Billing and invoicing through Stripe
• AI & Automated Processing: To analyze data, generate insights, produce content, qualify leads, power chatbots and voice agents, and recommend actions

• Personalization: Tailoring dashboards, insights, and recommendations
• Analytics & Optimization: Improving performance, features, and reliability
• Marketing & Communications: Service updates, newsletters, and product announcements (opt-out available)
• Security & Fraud Prevention: Detecting misuse, abuse, or unauthorized access
• Legal Compliance: Meeting regulatory and contractual obligations

4. Legal Basis for Processing (GDPR)

If you are located in the EEA or UK, we process personal data based on:

• Consent
• Contractual necessity
• Legal obligations
• Legitimate interests, where your rights do not override those interests

5. Client Data & Data Processing Roles

5.1 Controller vs Processor

• Odyssey Growth AI acts as a Data Controller for data related to our own users, website visitors, and billing.
• Odyssey Growth AI acts as a Data Processor when handling personal data on behalf of our clients (e.g., leads, contacts, campaign data).

In these cases, clients remain the data controllers and are responsible for ensuring lawful collection and use of that data. Processing is governed by contractual agreements and client instructions.

6. How We Share Your Information

We do not sell personal information.

6.1 Service Providers & Sub-Processors

We share data with trusted providers necessary to deliver our services, including:

• Stripe – payment processing
• Google Analytics – website analytics
• Calendly – scheduling
• Nango – OAuth integrations
• Authentication & Database Providers – user management and data storage
• AI & Communications Providers – chat, voice, email, and automation services
• Cloud Infrastructure Providers – hosting and system reliability

All providers are contractually obligated to protect your data.

6.2 Business Transfers

If we undergo a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.

6.3 Legal Obligations

We may disclose information if required by law or to protect rights, safety, or property.

6.4 With Your Consent

We may share information with third parties when you explicitly authorize us to do so.

7. Data Security

We implement industry-standard security measures, including:

• Encryption in transit and at rest
• Secure authentication and access controls
• PCI-DSS compliant payment processing
• Monitoring, logging, and incident response procedures
• Employee security training

No system is 100% secure, but we take reasonable steps to protect your data.

8. Data Retention

We retain personal information only as long as necessary:

• Account Data: While active and for a reasonable period after closure
• Transaction Records: Minimum of 7 years for legal compliance
• Marketing Data: Until you unsubscribe
• Analytics Data: Aggregated and anonymized where possible

9. Your Privacy Rights

9.1 General Rights

You may request:

• Access
• Correction
• Deletion
• Portability
• Objection or restriction of processing
• Withdrawal of consent

9.2 California Residents (CCPA/CPRA)

You have rights to:

• Know what data is collected and shared
• Request deletion or correction
• Opt out of data "sales" (we do not sell data)
• Non-discrimination for exercising rights

9.3 Nevada Residents

Nevada residents may opt out of certain data sharing. We do not sell personal data.

10. Cookies & Tracking Technologies

We use:

• Essential Cookies
• Analytics Cookies
• Functional Cookies
• Marketing Cookies

You can manage cookies through your browser. Disabling cookies may affect functionality.

To opt out of Google Analytics:

https://tools.google.com/dlpage/gaoptout

11. Third-Party Links

We are not responsible for the privacy practices of third-party websites or services linked from our platform.

12. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

13. International Data Transfers

Your data may be processed outside your country of residence. We apply appropriate safeguards to protect international transfers.

14. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via:

• Website updates
• Updated "Last Updated" date
• Email notification (where appropriate)

Continued use of our services constitutes acceptance of the updated policy.

15. Contact Us

Privacy & Data Protection Contact:

📧 privacy@odysseygrowthai.com

Odyssey Growth AI
www.odysseygrowthai.com

Filing a Complaint

If you are located in the EEA or UK, you may lodge a complaint with your local data protection authority.